Terms and Conditions
Effective Date: 1st July 2023.
Welcome to kalebrock.com. These Terms and Conditions ("Terms") govern your use of our website and the services and goods offered through it. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.
Definitions
1.1 "Website" refers to kalebrock.com, including all associated web pages, content, and services.
1.2 "Services" refers to the services provided by kalebrock.com to users, including but not limited to the sale and delivery of goods, customer support, and any additional features or functionalities provided.
1.3 "Goods" refers to any products or items offered for sale on kalebrock.com.
1.4 "User" refers to any person or entity accessing or using kalebrock.com.au for any purpose.
2. Eligibility
2.1 By using our website, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into a binding agreement.
3. Orders and Purchases
3.1 When placing an order for goods or services on kalebrock.com.au, you agree to provide accurate, complete, and up-to-date information. You are solely responsible for the accuracy of the information provided.
3.2 All orders are subject to acceptance by kalebrock.com.au. We reserve the right to refuse or cancel any order at any time for any reason.
3.3 Prices displayed on kalebrock.com.au are in the currency specified for our region (Australia). Additional charges, such as taxes, shipping fees, or customs duties, may apply when shipping internationally.
4. Refunds (Updated February, 2024).
4.1 Refunds for any domestic services and retreats (taking place in Australia only). our cancellation policy is as follows:
In the event that you require to cancel your attendance at the retreat, we will operate a concert ticket policy where will be responsible to re-sell your spot if you are no longer able to attend. In the event this spot is not sold, we will not be able to issue any refund.
Please note that kalebrock.com is not required or responsible for finding a replacement for your retreat spot.
4.2 Refunds for any international service or retreat (taking place outside Australia only), our cancellation policy is as follows:
Our surf experiences are strictly non refundable.
As such, we strongly recommend you purchase comprehensive travel insurance to protect you should you need to cancel. Deposits are non refundable and final payments are non refundable.
This is because we commit this equity to securing locations and the heavy administrative duties involved in organising these experiences. In most cases, you are able to sell/transfer your place on an experience to another person, at your own cost. If there are external circumstances out of our control which prevent us from running the experience (natural disaster, pandemic travel restrictions, political upheaval, war etc) we will offer you a credit on the experience to use at a later date.
4.3 All services / surf retreats will require you to provide further information upon purchase including a waiver signature. In the case you do not sign this waiver or provide necessary information in the specified timeframe, and are unable to participate as a result, kalebrock.com will not be required to provide a refund.
4.4 Refunds on goods: If the product you received is defective, damaged, or faulty, you may be eligible for a refund. We define faulty goods as products that have a manufacturing defect or arrive in a damaged condition that significantly affects their functionality.
4.4.1 Eligibility: To be eligible for a refund due to faulty goods, please ensure that:
You contact our customer support team within 14 days of receiving the item.
You provide proof of purchase, such as the order number, invoice, or receipt.
The product is unused, in its original packaging, and in the same condition as when you received it.
4.4.2 Return Process: If you believe you have received a faulty product, please follow these steps:
Contact our customer support team at hello@kalebrock.com.au within 14 days of receiving the item to initiate the return process.
Provide detailed information about the fault or damage, along with any supporting evidence such as photographs, if applicable.
Our customer support team will guide you through the return process, which may include providing you with a return shipping label or arranging for the collection of the faulty item.
4.4.3 Refund Options: Depending on the circumstances and your preference, we may offer the following refund options:
Refund to the original payment method: The refund amount will be credited back to the same payment method used during the purchase. *Transaction fees may apply.
Credit: If you prefer, we can provide you with a store credit equivalent to the refund amount, which can be used for future purchases on our website.
4.4.4 Exclusions: Our refund policy applies specifically to faulty goods. Please note that we do not offer refunds for the following scenarios:
Change of mind or personal preference.
Damage caused by improper use, mishandling, or neglect.
Normal wear and tear or minor cosmetic imperfections that do not affect the functionality of the product.
Additional Information:
We reserve the right to assess the condition of the returned item before approving a refund.
Refunds may take 30 business days to process, depending on your payment provider.
Shipping and handling fees are non-refundable unless the fault or damage was a result of our error.
5. Intellectual Property
5.1 The content, design, and logos on kalebrock.com.au are protected by intellectual property laws and are the property of kalebrock.com.au or its licensors. You are granted a limited, non-transferable, and non-exclusive license to access and use kalebrock.com.au for personal and non-commercial purposes.
5.2 You may not reproduce, modify, distribute, or exploit any part of kalebrock.com without prior written consent from kalebrock.com, contact details specified below.
6. Limitation of Liability
6.1 kalebrock.com shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of our website, services, or goods.
6.2 kalebrock.com does not warrant or guarantee the accuracy, completeness, or reliability of any information or content provided on our website.
7. Governing Law and Jurisdiction
7.1 These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
7.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Australia.
8. Modifications
8.1 kalebrock.com reserves the right to modify or amend these Terms at any time without prior notice. The updated version of the Terms will be effective upon posting on kalebrock.com.
8.2 It is your responsibility to review these Terms periodically for any changes. Continued use of kalebrock.com after any modifications constitutes your acceptance of the revised Terms.
9. Severability
9.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
10. Entire Agreement
10.1 These Terms constitute the entire agreement between you and kalebrock.com regarding the use of our website, services, and goods, and supersede all prior agreements and understandings.
By using kalebrock.com, you acknowledge that you have read, understood, and agreed to be bound.